Refund policy
You may request a full refund within seven (7) days of purchase if you are genuinely unable to find a meaningful way to use your Anew Space product for your current or future project.
To be eligible for a refund:
- You must submit your request within 7 days of the purchase date.
How to request a refund
If you meet the criteria above and would like to request a refund:
- Email us at hello@anewspace.com.au and
- Provide your full name, email address and order number used at checkout so we can locate your order.
- Provide your reason for the refund (we love feedback!).
Once received, we’ll review your request and process your refund within 7 working days to your original payment method.
If you’re unsure whether you qualify, or have questions before requesting a refund, you’re always welcome to contact us. We’re here to help you feel clear and supported in your design journey.
The Kitchen Palette System access after a refund
If a refund is approved for The Kitchen Palette System, your access to the refunded product will be removed.
Any projects, palettes, selections, favourites, specifications or other information associated with that product may no longer be accessible once your refund has been processed.