Refund policy

We want you to feel confident and supported when you invest in Anew Space.

All of our products are digital and are delivered or made accessible after purchase. Because of the nature of digital products, refunds are limited and subject to the terms below.

Eligibility for a refund

You may request a full refund within seven (7) days of purchase if you are genuinely unable to find a meaningful way to use your Anew Space product for your current or future project.

This policy applies to all digital products in our store, including (but not limited to):

  • The Kitchen Palette App Full Access, The Kitchen Palette App Calm Retreat Access, The Kitchen Palette App Timeless Ease Access, The Kitchen Palette App Light & Airy Access, The Kitchen Palette App Warm Japandi Access
  • Kitchen and Bathroom Style Kits and Bundles
  • Kitchen Layout Libraries
  • Digital guides, workbooks and other resources purchased via our website

To be eligible for a refund:

  • You must submit your request within 7 days of the purchase date; and
  • You must not have used all or any part of the product for your project or for any personal, professional or client work.

What counts as “use”?

We want you to have the opportunity to properly explore your purchase and decide whether it is right for you.

For The Kitchen Palette App, you are welcome to sign in, explore the app, view Kitchen Looks, browse materials and features, and try the tools available to you. Simply accessing or exploring the app does not make you ineligible for a refund.

However, a product is considered used if you have applied or relied upon its content, recommendations, designs or outputs for a real personal, professional or client project.

For example, this includes:

  • Applying any part of a Kitchen Look, materials palette, layout, drawing, specification, recommendation or guidance to your renovation, new build or styling project;
  • Using materials, products, finishes, layouts, ideas or specifications from Anew Space as the basis for your own design or a client project, even if you later adapt them;
  • Sharing or supplying Anew Space designs, selections, files, specifications or other product content to a designer, architect, builder, cabinet maker, trade or consultant for reference or implementation; or
  • Otherwise using the product, or any part of it, to make or implement decisions for a real project.

If you have used any part of your purchased product in this way, a refund will not be granted.

Our refund policy is designed to give you time to genuinely explore your purchase and decide whether it is a good fit — not to provide a refund after Anew Space content, recommendations or design work have already been put to use.

The Kitchen Palette App access after a refund

If a refund is approved for The Kitchen Palette App, your access to the refunded product will be removed.

Any projects, palettes, selections, favourites, specifications or other information associated with that product may no longer be accessible once your refund has been processed.

How to request a refund

If you meet the criteria above and would like to request a refund:

  1. Email us at hello@anewspace.com.au and
  2. Provide your full name, email address and order number used at checkout so we can locate your order.

Once received, we’ll review your request and, if approved, process your refund within 7 working days to your original payment method.

If you’re unsure whether you qualify, or have questions before requesting a refund, you’re always welcome to contact us. We’re here to help you feel clear and supported in your design journey.